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PRIVACY POLICY

Last Updated: February 14, 2025

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At Balance & Awareness, we prioritize your privacy and are dedicated to safeguarding your personal information in compliance with the Health Insurance Portability and Accountability Act (HIPAA) and other applicable regulations. This Privacy Policy outlines how we collect, use, disclose, and secure your personal information when using our massage and energy healing services (referred to as "Services"). By using our Services, you agree to the practices detailed in this Privacy Policy.

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1. Information We Collect

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We collect various types of information to provide and improve our Services:

 

1.1. Personal Information

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  • When you book a session with us, we may collect your name, contact details, and other information necessary for scheduling and providing our services.

  • We may collect health-related information if relevant to your session and you choose to provide it for your well-being.

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1.2. Session Information

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  • We maintain records of your session history, including dates, types of services received, and any relevant notes for continuity of care.

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1.3. Communication Data

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  • We collect information you provide when contacting us via email, phone, or through our website, including your inquiries, feedback, and communication preferences.

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2. How We Use Your Information

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We use the information we collect for the following purposes:

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  • Scheduling and providing massage and energy healing sessions in a manner consistent with HIPAA requirements.

  • Tailoring sessions based on your preferences and history while ensuring the privacy and security of your health information.

  • Communicating with you regarding appointments, updates, and inquiries while adhering to HIPAA-compliant communication methods.

  • Improving our Services and customer experience within the parameters of HIPAA regulations.

  • Complying with legal and regulatory obligations, including those outlined by HIPAA.

 

 

3. How We Share Your Information

 

We respect your privacy and adhere to HIPAA regulations in sharing your personal information. We may share your information in the following circumstances:

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  • With our designated HIPAA-compliant service providers who assist in delivering our Services and maintaining the privacy and security of your health information.

  • When required by law, court order, or government authority, while following HIPAA disclosure guidelines.

  • To protect our rights, privacy, safety, or property, and that of our clients, within the boundaries set by HIPAA.

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4. Data Retention

 

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (e.g., HIPAA retention requirements). Session notes and health-related information are retained in accordance with HIPAA guidelines.

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5. Your Rights and Choices

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  • You have the right to access, correct, or delete your personal information while adhering to the limitations set by HIPAA regulations.

  • You can choose not to provide health-related information, but this might affect the quality of service we can provide while maintaining HIPAA compliance.

  • You can manage your communication preferences, including opting out of marketing communications, by contacting us or using the provided opt-out mechanisms.

 

 

6. Data Security

 

We implement rigorous security measures, in accordance with HIPAA regulations, to protect your personal information from unauthorized access, disclosure, or destruction.

 

 

7. Confidentiality of Healing Sessions

 

All information shared during sessions, including health-related details and session notes, is treated with the utmost confidentiality and is protected under HIPAA regulations. We will not disclose this information without your explicit consent, except as required by law.

 

 

8. Changes to this Privacy Policy

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We will notify you of any significant changes to this Privacy Policy through our website, email, or other appropriate means. Your continued use of our Services after such changes constitutes your acceptance of the updated policy.

 

 

9. Contact Us

 

If you have questions, concerns, or requests related to this Privacy Policy or your personal information, please contact us.

By using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.

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